Buffy's Beads was started in 2003 by Rosie and Andrew Pollard. A jewellery designer / maker herself, Rosie was constantly on the lookout for good quality beads at reasonable prices. She found that many shops in the U.K. selling gemstone and freshwater pearl beads charged very high prices and most bead websites were not U.K. based (hence big delivery & duty charges) and many only offered glass or other less exclusive beads.
So Rosie and Andrew decided to fill the gap in the market! After many months of research, phone calls, e-mails and visits abroad to suppliers, Buffy's Beads was created and named after Rosie's cat, a British Blue called Buffy the Mouse Slayer (not that she's ever managed to!).
Buffy’s Beads first retail shop opened July 2004 in a lovely oasis of calm called Kingly Court, just off Carnaby Street in London. Rosie and Andrew went on to open a second shop in Colchester, Essex, in November 2007. In 2011, Rosie and Andrew divided the business and Buffy’s Beads went online only with Rosie at the helm. The new Bradford on Avon shop opened in April 2013.
Rosie hopes that you like all that Buffy’s Beads has to offer. Please e-mail any comments or enquiries you might have to: email@example.com
Buffy's Beads is a trading name of Monty the Cat Ltd, registered company 4771721.
VAT reg: GB 852 3139 37
All prices include VAT at 20% where applicable.
When you buy from us…
By placing an order from this website you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
When you place an order, you will receive an acknowledgement e-mail detailing the items you have ordered and confirming receipt of your order. Once we have called you to take your payment details, your order is accepted and the contract between us is made.
2. Pricing and Availability
Whilst we try our best to ensure that all details, descriptions and prices which appear on this website are accurate, errors do unfortunately sometimes occur! If we discover any error in the price of an item ordered, we will inform you and give you the option of either reconfirming that the item is still required or you may cancel the item from your order.
All items include VAT where applicable. Delivery costs are charged in addition, please see ‘Delivery’ section below.
Not all items may be in stock ~ this will be checked and you will be informed of any out of stock items prior to any payment being taken and the order being sent. At this time you may request a substitute item.
3. Colours, sizes, etc…
We have taken every care to ensure we describe the items for sale on this website accurately. As all computer screens vary in colour definition, please be aware that the photographs of the items you are viewing may look slightly different to the items ‘in real life’. Please note the measurements given as to the size of the items ~ do not judge the size on how large they look on your screen!
Please remember, that due to the natural make-up of many of our gemstone beads and freshwater pearls, they are not all ‘perfect’ and may have inclusions, veins, dimples and patterns making them unique and gorgeous! These are not faults.
Payment for the items ordered must be made before the order is sent to you. You will be called by us to confirm the order total (including delivery charges as stated below), and we will then take your credit or debit card details. You may pay by Visa credit / debit, MasterCard, Electron, Solo, Maestro or American Express. By providing payment details you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card and that there are sufficient funds to cover the cost of the goods.
We aim to process your order as quickly as possible, Monday to Friday. Orders are not processed at the weekend as our post office is closed! Usually orders will be processed within 48 hours of placement.
All deliveries are sent using Royal Mail, either by Special Delivery or Recorded ‘Signed for’ options and are charged at cost, i.e. the amount that Royal Mail charges us. Delivery charges depend upon the order value, weight and size. As of April 2013, orders under the value of £35 will be sent using Recorded Delivery and orders over £35 will be sent using Special Delivery.
1st Class Recorded Delivery charges as of April 2013 are as follows for large letter size parcels:
Weight under 100g = £2.00; up to 250g = £2.30; up to 500g = £2.70; up to 750g = £3.40
Special Delivery charges as of April 2013 are as follows:
Weight under 100g = £6.22; up to 500g = £6.95; up to 1kg = £8.25; up to 2kg = £11.00
Please note that Special Delivery is a next day by 1pm guaranteed service, but Recorded Delivery is not. We will not be held responsible for any delays resulting in postal delays due to industrial action by Royal Mail / the Post Office or bank holidays or other unforeseen circumstances.
6. Returns policy / Right to cancel
As required by the Consumer Protection (Distance Selling) Regulations 2000, we give a seven day ‘cooling off’ period. This means that if you are not happy with your order for whatever reason you can send it back to us within seven working days to receive a full refund (minus the original delivery charge).
To action this, you must send an e-mail to firstname.lastname@example.org stating your intention to return your order.
Please note that the items must be returned to us in their original condition, e.g. beads must still be on their strand thread with the price label attached. It is also essential that the items be packaged sufficiently so they arrive back to us unharmed (use the original packaging if possible!). You pay the postage when sending the goods back to us, and it is advisable to obtain proof of posting.
Your credit or debit card that you used to pay for the order will be credited with the full amount of the items returned.